Contact Us

Contact DecoVase

Thank you for visiting DecoVase. Our customer support team is available to assist you with product questions, order updates, shipping concerns, returns, refunds, damaged items, or general information about our store.

For the fastest assistance, please contact us by email and include your order number when your request relates to an existing purchase.

Customer Support

Email: support@decovase.shop
Phone: (416) 555-0101

Mailing Address:
DecoVase
1080 Rue de l'Échiquier
Québec, QC G3K 0C1
Canada

Website: decovase.shop

We aim to respond to customer inquiries within two business days. Response times may be longer during public holidays, promotional periods, or unusually high support volumes.

Order Support

When contacting us about an order, please include:

Your full name
Your order number
The email address used at checkout
A brief description of your request
Photographs or videos if the item arrived damaged, defective, or incorrect

Providing complete information helps us review and resolve your request more efficiently.

Returns and Refunds

Before returning a product, please contact support@decovase.shop to obtain return instructions. Products sent without prior authorization may experience delays in processing.

Eligible products may be returned free of charge within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.