Terms of Service

Effective Date: July 15, 2026

These Terms of Service govern your access to and use of decovase.shop, including all purchases, services, information, features, and content made available through the website.

Throughout these Terms, “DecoVase,” “we,” “us,” and “our” refer to the operator of decovase.shop. “You” and “your” refer to the website visitor, customer, or purchaser.

By visiting the website, creating an account, or placing an order, you agree to these Terms of Service.

1. Eligibility

You must be legally capable of entering into a binding agreement in your place of residence to make a purchase.

When purchasing on behalf of a company or another person, you confirm that you have authority to act for that company or person.

You may not use our website or products for unlawful, fraudulent, deceptive, or unauthorized purposes.

2. Online Store Use

You agree not to:

• Interfere with the website’s security or operation
• Attempt to gain unauthorized access to systems or customer accounts
• Upload malicious code, viruses, or harmful technology
• Use automated tools to scrape or copy website content without permission
• Submit false billing, shipping, or identity information
• Place fraudulent orders or abuse promotional offers
• Infringe intellectual property or privacy rights
• Use the website in violation of applicable law

We may restrict or terminate access when we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to present accurate product descriptions, dimensions, materials, photographs, and colours.

However, colours may appear differently depending on screen settings, lighting, photography, and device display. Minor variations in texture, shade, finish, measurements, or manufacturing details may occur.

Customers should review the full product description and dimensions before ordering. Decorative flowers, branches, furniture, or accessories shown in lifestyle photographs are not included unless expressly stated.

Unless a product page specifically states otherwise, products sold by DecoVase are intended primarily for decorative household use.

4. Product Availability

Products and quantities are subject to availability.

We may:

• Limit quantities available to an individual, household, region, or order
• Discontinue a product without prior notice
• Correct inventory errors
• Refuse or cancel an order when stock is unavailable
• Restrict delivery where carrier service or applicable law does not permit shipment

If an item becomes unavailable after payment, we will contact you and provide an appropriate refund or alternative option.

5. Prices and Payments

Prices are displayed in the currency shown at checkout.

Prices may change without prior notice, but changes will not affect orders already accepted unless correction is required for an obvious pricing or technical error.

Customers are responsible for reviewing the final order total before completing payment. Applicable taxes, currency conversion fees, import duties, or other charges may be displayed at checkout or assessed separately depending on the destination.

Payment must be authorized and successfully completed before an order is accepted for processing.

6. Order Acceptance

An order confirmation confirms that we received your order. It does not necessarily mean the order has been finally accepted or shipped.

We reserve the right to review, refuse, or cancel an order for legitimate reasons, including:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Inventory shortages
• Shipping restrictions
• Repeated misuse of return or promotional programs
• Incomplete or invalid customer information

When a cancelled order has already been charged, the appropriate amount will be refunded to the original payment method.

7. Billing and Account Information

You agree to provide accurate, current, and complete billing, shipping, and contact information.

You are responsible for reviewing your delivery address before submitting the order. Contact us immediately if a correction is required.

Customers with an account are responsible for maintaining the confidentiality of their login credentials and for activity performed through their account.

8. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Delivery dates are estimates and may be affected by customs reviews, weather, public holidays, carrier disruptions, incorrect addresses, or circumstances outside our reasonable control.

Risk and ownership transfer as determined by applicable law. Nothing in these Terms removes mandatory rights relating to delivery, loss, or damaged goods.

9. Returns and Refunds

Returns, refunds, exchanges, damaged products, and cancellations are governed by our Return & Refund Policy.

Customers must contact us before returning an item and follow the return instructions provided by our support team.

10. Promotions and Discount Codes

Promotional codes are subject to any conditions displayed with the offer.

Unless otherwise stated:

• Only one code may be used per order
• Codes cannot be exchanged for cash
• Codes cannot be applied retroactively
• Codes may expire or be limited to selected products
• Discounts may be cancelled when used fraudulently or contrary to their terms

11. Intellectual Property

The website and its contents—including logos, branding, text, graphics, product presentation, photographs, page designs, icons, and original materials—are owned by or licensed to DecoVase and are protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes. You may not reproduce, republish, distribute, sell, modify, or commercially exploit protected website content without written permission.

12. Customer Reviews and Submissions

When you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You have the right to submit it
• It is accurate to the best of your knowledge
• It does not infringe another person’s rights
• It does not contain unlawful, abusive, deceptive, or malicious material

You grant DecoVase permission to use, reproduce, edit, publish, and display submitted content for store operation, customer service, and marketing purposes, subject to applicable law and privacy rights.

We may remove submissions that violate these Terms.

13. Third-Party Services

The website may use third-party providers for payment processing, website hosting, analytics, order fulfilment, customer support, and shipping.

Your use of certain third-party services may also be subject to the provider’s terms and privacy practices.

Links to external websites are provided for convenience. We do not control and are not responsible for external website content, availability, security, or practices.

14. Errors and Corrections

Occasionally, website content may contain typographical errors, inaccurate descriptions, pricing mistakes, or outdated information.

We may correct errors, update information, or cancel affected orders when necessary. If an error materially affects an order you have already placed, we will contact you and provide an appropriate resolution.

15. Disclaimer of Warranties

We aim to provide a reliable website and quality customer experience, but we do not guarantee that the website will always operate without interruptions, technical errors, or security incidents.

Except for warranties that cannot legally be excluded, products and services are provided according to the descriptions and terms displayed at the time of purchase.

Nothing in these Terms excludes mandatory statutory warranties or consumer protections.

16. Limitation of Liability

To the fullest extent permitted by law, DecoVase will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products.

This limitation does not apply where liability cannot legally be limited, including liability arising from fraud, intentional misconduct, or mandatory consumer rights.

17. Indemnification

To the extent permitted by law, you agree to indemnify DecoVase against claims, losses, or reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

18. Termination

We may suspend or terminate website access when a customer materially violates these Terms, engages in fraudulent activity, threatens website security, or abuses our services.

Obligations incurred before termination remain effective.

19. Severability

If one provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. No Waiver

Failure to enforce a provision immediately does not waive our right to enforce it later.

21. Governing Law

These Terms are governed by the applicable laws of Québec and the federal laws of Canada, without limiting any mandatory protections available to consumers in their place of residence.

22. Changes to These Terms

We may update these Terms to reflect changes to our services, operations, or legal obligations.

The revised version will be published on this page with an updated effective date. Continued use of the website after publication constitutes acceptance where permitted by law.

23. Contact Information

Questions about these Terms may be sent to:

DecoVase
1080 Rue de l'Échiquier
Québec, QC G3K 0C1
Canada

Email: support@decovase.shop
Phone: (416) 555-0101