Shipping policy

Shipping Policy

Effective Date: July 15, 2026

This Shipping Policy explains how orders placed through decovase.shop are prepared, shipped, tracked, and delivered.

1. Free Worldwide Shipping

DecoVase provides free standard shipping to customers worldwide where delivery is supported by available carriers and permitted by applicable law.

There is no minimum order value required for free standard shipping unless a different condition is clearly displayed during a special promotion.

Optional expedited delivery, when available, may involve an additional charge shown at checkout.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is 7–10 business days from order confirmation.

Business days generally exclude weekends and public holidays. Delivery estimates are not guaranteed and may vary due to destination, carrier operations, customs inspections, seasonal demand, weather, or other circumstances outside our reasonable control.

Any different delivery estimate displayed on a specific product page or at checkout will take priority for that order.

3. Order Confirmation

After placing an order, customers should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us immediately if the product, quantity, shipping address, or contact information is incorrect.

We cannot guarantee that changes can be made after an order has entered processing or been transferred to the carrier.

4. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent by email.

Tracking information may require some time to become active after the carrier receives the shipment.

Some local or international carriers may provide limited tracking updates during certain stages of transportation.

5. Delivery Locations

We ship to residential and commercial addresses in supported delivery regions.

Customers are responsible for providing:

A complete street address
Apartment, suite, or unit number where applicable
Correct city, province, state, or region
Postal or ZIP code
Destination country
Valid telephone number and email address

We may be unable to deliver to certain restricted areas, military addresses, parcel lockers, remote locations, or regions affected by carrier limitations or legal restrictions.

6. Incorrect or Incomplete Addresses

Please contact us immediately if you notice an address error.

If the shipment has not entered processing, we will attempt to update the address. Address changes are not guaranteed after processing begins.

DecoVase is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer. However, our support team will make reasonable efforts to assist.

Additional costs caused by address correction, reshipment, or package recovery may be charged where permitted by law.

7. Customs, Duties, and Import Charges

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or local handling charges.

These charges are determined by the destination country and are separate from our free standard shipping service. Unless checkout expressly states that such charges are included, the recipient is responsible for charges imposed by local authorities or carriers.

DecoVase does not control customs decisions or processing times.

8. Delivery Delays

Orders may be delayed because of:

Customs inspections
Severe weather
Public holidays
High seasonal shipping volume
Carrier disruptions
Transportation interruptions
Incorrect address information
Remote delivery destinations
Events outside our reasonable control

If tracking has not updated for an extended period or the order has not arrived after the estimated timeframe, contact support@decovase.shop with your order number.

9. Split Shipments

An order containing multiple products may be shipped in separate packages.

Packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

10. Lost Packages

If tracking does not confirm delivery and the package appears lost, contact us so we can open an investigation with the shipping carrier.

Carrier investigations may require additional time. Depending on the outcome, we may provide a replacement, refund, or another appropriate resolution.

11. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

Check around the delivery location
Ask household members, neighbours, reception staff, or building management
Review any delivery photograph or carrier notice
Contact the local carrier office
Contact DecoVase if the package remains missing

We will assist with a reasonable carrier investigation. Resolution will depend on the available tracking evidence, carrier findings, and applicable consumer law.

12. Damaged Deliveries

Inspect your shipment promptly after delivery.

If the product arrives damaged, photograph:

The damaged product
The exterior shipping package
The interior protective packaging
The shipping label
Any visible impact or damage

Send the information to support@decovase.shop with your order number. Please keep the packaging until your claim has been reviewed.

13. Refused or Unclaimed Shipments

Customers should not refuse a shipment without first contacting us.

A refused or unclaimed package may be returned by the carrier. Any refund will be reviewed after the returned shipment is received, taking into account applicable law and non-recoverable costs.