Contact information

Contact Information Policy

Effective Date: July 15, 2026

This Contact Information Policy identifies the official communication channels for DecoVase and explains how customers may contact us regarding orders, products, returns, complaints, or legal correspondence.

Business Information

Business and Store Name: DecoVase
Year Established: 2022
Website: decovase.shop
Email: support@decovase.shop
Telephone: (416) 555-0101

Business Mailing Address:
DecoVase
1080 Rue de l'Échiquier
Québec, QC G3K 0C1
Canada

Customer Service Requests

Customers may contact us regarding:

Product information
Order confirmation
Address corrections
Shipping and tracking
Delivery delays
Damaged or incorrect products
Returns and refunds
Payment questions
Website accessibility
Complaints or feedback

For order-related requests, include your order number and the email address used during checkout.

Response Time

We aim to respond within two business days. Complex claims, carrier investigations, payment disputes, or international delivery issues may require additional review.

Sending multiple messages about the same issue may not accelerate the response. Whenever possible, reply within the original email conversation so the complete history remains together.

Telephone Support

Telephone support may be used for general assistance. For requests involving returns, refunds, damaged products, account changes, or legal matters, we may ask you to confirm the request by email so that accurate written records can be maintained.

Legal Correspondence

Formal notices may be sent by email and postal mail using the contact information above.

The business address is provided for official correspondence. Product returns should not be sent to this address unless customer support has provided written authorization and return instructions.