Refund policy

Return & Refund Policy

Effective Date: July 15, 2026

At DecoVase, we want every customer to feel confident when placing an order. If you are not completely satisfied with an eligible purchase, you may request a free return and refund within 30 days of receiving the product.

This Return & Refund Policy applies to purchases made directly through decovase.shop.

1. Thirty-Day Return Period

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return, the product must generally be:

In its original condition
Unused or only inspected as reasonably necessary
Free from customer-caused damage, alteration, stains, or excessive wear
Returned with its original packaging, components, accessories, and documentation, when available
Accompanied by valid proof of purchase

Opening the shipping package solely to inspect the product does not automatically make the item ineligible for return.

2. Free Returns

DecoVase offers free returns for eligible products requested within the 30-day return period.

Please contact us before sending the product back. Depending on your location, we may provide a prepaid return label, return instructions, or another approved return method.

Return shipping expenses will only be covered when the return has been authorized by DecoVase. We cannot guarantee reimbursement for unauthorized shipping services, express delivery upgrades, or packages sent to an incorrect address.

3. How to Request a Return

To begin a return, email support@decovase.shop and provide:

Your name
Your order number
The item you wish to return
The reason for the return
Photographs if the item is damaged, defective, incomplete, or incorrect

After reviewing your request, our customer support team will provide the appropriate return instructions.

Do not return products to the mailing address shown on the website unless our support team specifically confirms that address for your return. The correct return location may depend on the product and your delivery country.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

The product arrived damaged
The product has a manufacturing defect
You received the wrong item
Important components are missing
The package arrived in a condition that affected the product

Please include clear photographs of the product, its packaging, the shipping label, and the affected area. We may offer a replacement, refund, or another suitable resolution after reviewing the information.

Customers will not be charged return shipping for confirmed damaged, defective, or incorrect products.

5. Products That Cannot Be Returned

The following products may not qualify for return unless they arrived damaged, defective, or incorrect:

Products damaged through misuse, improper storage, neglect, or accident
Products altered, painted, cut, modified, or repaired after delivery
Items returned without essential parts or components
Gift cards or other non-physical store credits
Products marked as final sale before purchase, where permitted by law
Products returned after the 30-day return period

This section does not limit any mandatory consumer rights that apply under local law.

6. Return Packaging

Customers are responsible for packaging returned products carefully.

Whenever possible, use the original shipping box and protective materials. If the original packaging is unavailable, use a sturdy alternative that adequately protects the product during transportation.

DecoVase may reduce or refuse a discretionary refund when a product is damaged because it was returned without reasonable protective packaging, except where prohibited by law.

7. Refund Processing

Once the returned product is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process approved refunds within five business days after completing the return inspection.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account. Processing times are controlled by the payment provider and may vary.

Original standard shipping charges are not deducted because DecoVase offers free standard shipping. Optional premium or expedited shipping fees, if offered and selected, may not be refundable unless the order was defective, incorrect, or otherwise required by law.

8. Late or Missing Refunds

If you have received confirmation that a refund was issued but do not see it in your account, please:

Check the original payment account again.
Contact your bank, card issuer, or payment provider.
Allow the provider’s normal processing period.
Contact support@decovase.shop if the refund still does not appear.

9. Exchanges

We may offer exchanges when replacement inventory is available.

The quickest way to receive a different product is normally to return the original item and place a new order after the return has been approved. Contact customer support before returning the product so we can advise you on the available options.

10. Order Cancellations

We will attempt to accommodate the request, but cancellation cannot be guaranteed after an order has entered processing or been transferred to the shipping carrier.

If the order can no longer be cancelled, you may request a return after delivery under this policy.

11. Refused and Unclaimed Deliveries

If a shipment is refused, abandoned, or left unclaimed without prior approval, please contact us. Refund eligibility will be assessed after the package has been returned and inspected.

Any non-recoverable expenses resulting from an incorrect address, repeated failed delivery attempts, or refusal to pay applicable import charges may be deducted where permitted by law.